The STIHL way of distribution: a strong team for you.

I-HAENDLER-I001You can get various offers of outdoor power equipment at just about any big box retailer – but you can’t get a STIHL. Why? Because STIHL products are only sold through authorized dealers.  STIHL Dealers provide a high level of knowledge and they offer expert advice, qualified service and perfect all-round care.

Here are 10 reasons which will explain why we only sell through our servicing dealers.

Reason #1: Every STIHL Dealer is an outdoor equipment specialist STIHL Dealers are specialists

Not only are they certified with the knowledge of your equipment but also very dedicated. At your STIHL dealer, you can be sure that the person at the counter has the necessary knowledge.

Reason #2: STIHL Dealers offer advice that helps you to choose the right product

No matter if you have small gardening tasks to do or plan a professional use in the forest – our dealers have a great selection of tools, including chain saws, blowers, trimmers and more. STIHL Dealers know exactly what applications each product is suited for and can help you choose the right STIHL equipment that meets your needs.

Reason #3: If something needs to be fixed you can contact your STIHL Dealer

Maximum reliability even in tough conditions is a matter of course for STIHL power tools. But if ever anything does go wrong with your machine, just go back to the STIHL Dealer who will be happy to take care of it. STIHL Dealers will supply genuine STIHL spare parts to help maximize the performance, safety and life of your STIHL power tool.

Reason #4: Your STIHL Dealer’s service department is staffed with Trained Technicians

To be certified to work on STIHL tools means to complete a multi-phase training program. All of the STIHL Dealer’s staff is trained to diagnose, repair, assemble and inspect every STIHL tool we sell. No one knows your STIHL tools better than a certified STIHL Dealer.

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Reason #5: STIHL Dealer demonstrate the operating and safety of each STIHL product

Every STIHL Dealer makes sure that you are properly prepared before using a STIHL product. To walk you through its operation, the staff will start up any STIHL tool of your choice.  You will learn about the proper usage technique and important safety information.  And of course you won’t have to worry about the product assembly.

Reason #6: At your STIHL Dealer, products are assembled and serviced – not sold “in a box”

STIHL power tools are sold fully assembled, fueled and started at the STIHL Dealer. We don’t believe that you should pay your equipment and then be left alone to take care of the assembling yourself hoping, that it will operate correctly. Your STIHL Dealer will do the work for you. When you walk out the door, you’ll leave with the feeling of knowing, that your new tool will run without any problems when you get home.

REASON #7: STIHL Dealers complete the product registration for you

The registration is a key part of activating your new tool’s warranty period. With other products, important warranty cards are often buried in the packaging, or worse, don’t exist at all.  At your STIHL Dealer your product will automatically be registered and therefore covered right after its purchase.

Reason #8: At your STIHL Dealer you are guaranteed genuine STIHL products and parts – not cheap imitations

STIHL quality products and parts are ONLY found at your local STIHL Dealer. Don’t be fooled by counterfeit STIHL products which you can buy online, or from retailers claiming to carry aftermarket parts that “fit” your STIHL.

Reason #9: STIHL Dealers offer a full line of protective apparel.

Chain saw protective pants, eye protection, helmet systems, hearing protection, high-visibility vests and more – STIHL Dealers value you and your safety, as part of a lasting partnership. Be sure that you won’t leave the store without your Dealer knowing that you are fully equipped with everything you need to stay protected while using your power tools.

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Reason #10: For your STIHL Dealer, customer service is personal

STIHL Dealers do more than just sell products – they build relationships. They are your permanent contact person and their goal is to have you as a customer for life and therefore they consult, answer questions and work hard to ensure your needs are met.

Now that you know the reasons, feel free to experience the service of a STIHL Dealer yourself: Find your local Dealer!

Read comments and comment:

14 thoughts on “The STIHL way of distribution: a strong team for you.

  1. I am interested in becoming a stihl dealer, What is the process of becoming an authorized dealer? Thank you in advance for your quick response.

    1. Hello Melanie Ellison,
      Thank you for your inquiry.
      If you are interested in working together with STIHL you can find more information for suppliers as well as an application form here:
      http://www.stihl.com/become-a-stihl-supplier.aspx
      If you are interested in applying for a certified dealership, please formally contact your local STIHL representative by choosing your country and location here:
      http://www.stihl.com/local-stihl-representative.aspx
      Best regards,
      your STIHL team

  2. Good day i have trimmer FS130 from 2009 year. This machine worked 102 hours and break down.Actually exhaust v/v break down and damage cylinder and piston.I have to by new cylinder,piston,suction/exhaust v/v rocker arms etc. According your dealer in Monetenegro (Podgorica) price for cylinder and piston is around 180 euro plus all other parts.I understand that this parts are basic parts of machine but repair will become close to 300 euros,this machine was paid 550euros in september 2009.Is it possible that is so expensive.For me it is very strange that was happend after only 102 hours,because it was not used so often because ,more than half year i am not at home.I belive that I use this machine realy hard from beginning this will happend in waranty time.I am thinking now what to do, to by new machine or to repair this “old” one.Can you help me with my decision.

    Thank you and best regards Goran Vuković.

    1. Hello Vuković Goran,
      Thank you for your comment and sorry for your inconvenience. Please understand that we are not able to diagnose technical issues over distances. We recommend to speak to your local STIHL dealer who can advise you on your decision.
      Best regards,
      your STIHL team

  3. Good day,thank you for your reply,definitely i will not contact you if i can have help from your diler in Podgorica.They just told me the price for new cylinder and piston and he is not any more intersted to talk except to ask me why I by that model of trimmer, not another one.Honeslly i am little disapointed.I trust STIHL for long time,and i have chain sow same STIHL but now I am not shure what to do .Even f I buy new trimer how to be shure that it will be good and that i will not have problem like now.Nowbody is intersted to find reason why is happend after so short time.However never mind,sorry for disturbing and best regards.
    Vuković Goran

    1. Hello Vuković Goran,
      Thank you for your comment and sorry for your inconvenience. For further assistance, please contact the customer service in Montenegro directly:
      Oprema d.o.o.
      Vojisavljevića 68
      81000 Podgorica
      Montenegro
      Tel.: + 382 20 641293
      E-Mail: oprema@t-com.me

      Our colleagues will be happy to assist you.
      Best regards,
      your STIHL team

  4. i am cutting some small trees down on Friday afternoon what type of safety gear should i have and if i don’t have it what do you recommend and where to get it i live in canada

    1. Hello Robert Smith,
      Thank you for your comment.
      Safety should always be a priority when working with chainsaws.
      When you operating with a chainsaw, you need face, ear and head protection, for example the STIHL EXPERT helmet set (http://www.stihl.com/STIHL-power-tools-A-great-range/STIHL-Personal-Protective-Equipment/Gloves-safety-glasses-head-and-ear-protection/Head-protection/2981-1525/EXPERT-helmet-set.aspx).
      Please also use safety gloves with cut protection and wear forestry protective clothing and chainsaw boots.
      More about our personal protective equipment our can find on our blog: http://blog.stihl.com/products/2013/12/personal-protective-equipment-bet-life/
      Your STIHL dealer will be pleased to help you to find the personal protective equipment that fits your needs: http://en.stihl.ca/find-your-local-stihl-dealer.aspx
      Best regards,
      your STIHL team

  5. I purchased a blower about 5 or 6 weeks ago it cuts off won’t run had to take it back after a week throttle was low now will not run when I purchased they never ask me about gas or oil gave me floor model my site soon told me about the gas oil he gave the Stihl product it was never mentioned at the store I wished I had never purchased I always been told it was a good product

    1. Hello Gloria vernon,
      Thank you for your comment and sorry for your inconvenience.
      Could you send us the contact data of the referring dealer and your own contact data and the serial number of your tool via e-mail to socialmedia@stihl.de? We would like to forward your case to our colleagues from STIHL customer service in your country.
      They will get back to you as soon as possible.
      Best regards,
      Your STIHL team

  6. Greetings! Our farm on the island of Dominica was hit pretty hard by Hurricane Maria, and I need to send my caretaker there a Stihl chainsaw, I am looking at the MS 251 WOOD BOSS for him, but I do not know if it is better to buy it in Dominica (there was a dealer there a while ago), not sure if it is still there, or if there is another place I can get it where it will not cost an arm and a leg to get it there? Need some serious advice on this matter, will appreciate any feedback! Thanks!

    1. Hello Terri,
      Thank you for your comment.
      We hope for your understanding, that we are unable to help you directly in this case. Thus, we advise you to consult with the company D. Supply & Tyre Store Ltd. As the official STIHL distributor for Dominica:

      D. Supply & Tyre Store Ltd.
      37, Kennedy Avenue
      Roseau
      Commonwealth of Dominica
      West Indies
      P.O. Box 491
      Dominica
      Tel.: +1 767 4482207
      Fax: +1 767 4492305
      E-Mail: rcautoltd@cwdom.dm

      Best regards,
      your STIHL team

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